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Resolution Advocate

Quicken Loans Inc.


Who We Are

We’re the #1 online lender in America, closing loans in all 50 states, and we’ve grown to be one of the largest full-service residential mortgage lenders in the country. There’s a simple reason J.D. Power ranked us “Highest in Customer Satisfaction for Primary Mortgage Origination” in the U.S., four years in a row: We care about the people we work with. We’re THRILLED to tell you we’ve been named by J.D. Power as #1 in the United States for client satisfaction on the servicing side of the business, as well.

 

If you’re tired of stuffy, bureaucratic workplaces, then you’ll be delighted to find something different. We strive to make a creative, fun and collaborative environment you simply won’t find anywhere else. We've been on Computerworld's "Best Places to Work in IT" for ten years running, hitting #1 in 2014, and we’ve been named to FORTUNE’s list of "100 Best Companies to Work For" for the past 11 years, ranking as high as #2.

 

Responsibilities

Assist with escalated client complaints or complex research

Examine loans in their entirety, not just the question at hand, to find solutions

Act as a second-level of review when clients ask for changes

Explain deposit processes when clients demand refunds

Suggest coaching, training and process improvements

Handle written complaints sent to senior leadership, state agencies and social media

Requirements

Extensive mortgage experience, especially with the Quicken Loans systems like AMP and LOLA

Knowledge and understanding of mortgage documents and underwriting guidelines

Proficiency in the Microsoft Office suite

Strong communication, time management and analytical skills

Detail-oriented team player with the ability to multitask

What You'll Get

Excellent benefits package that includes a 401(k) match, medical/dental/vision, and much more

Opportunities to participate in professional and personal development programs, including personal empowerment coaching, leadership training and ongoing personal growth training

Other incentives, contests and rewards, including trips, event tickets, cash prizes, and more

Why We're Different

 

Corporate politics not your strong suit? The anti-corporate culture of Quicken Loans gives our team members the initiative to build solutions together and grow both personally and professionally. At Quicken Loans, we’re in the business of putting roofs over our clients’ heads, but we certainly aren’t putting ceilings on our team members’ careers. If you’re interested in working in a place with a philosophy that’s truly different, apply today.

 

Quicken Loans is an equal opportunity employer.

 

Disclaimer: Quicken Loans received the highest numerical score in the proprietary J.D. Power 2010-2013 Primary Mortgage Origination StudiesSM. 2013 study based on 3,267 total responses measuring 13 lenders and measures opinions of consumers who originated a new mortgage. Proprietary study results are based on experiences and perceptions of consumers surveyed in July-August 2013. Your experiences may vary. Visit jdpower.com

 

Quicken Loans is the #1 online lender and the 3rd largest retail mortgage lender in America – according to National Mortgage News.

 

Job posted on 29 October 2014.


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